Return Policy
Return Policy
If customers are dissatisfied you can request for refunds on valid grounds. Instant refunds will be provided.
Only regular priced items may be refunded, sale items cannot be refunded.
To get a refund,
Contact our customer service team.
You will be notified of the approval of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card, paypal or original method of payment.
You can send the item after you receive your refund.
We will send you an email to notify you that we have received your returned item.
LATE OR MISSING REFUNDS
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you still have not received your refund yet, please contact us at besthimalayahandmade@gmail.com.
EXCHANGES
We will easily exchange products if it is damaged or in case of dissatisfaction of customer upon receiving the item.
The return shipping cost as well as the reshipping cost of the exchanged item will have to be covered by the customer himself.
If you need to exchange it for the same item, send us an email at besthimalayahandmade@gmail.com and send your item to:
SHIPPING FOR RETURNS AND EXCHANGE
To return your product, you should mail your product to:
You will be responsible for your own shipping costs while returning your item.
You will be responsible for your own shipping costs for reshipping of your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Our return policy is designed to ensure your complete satisfaction with every purchase. We understand that sometimes things don't work out as planned, and therefore, we strive to make the return process easy and hassle-free for you. Whether you need to return or exchange an item, we are here to help you through each step of the process because your satisfaction is our top priority.
To begin with, all returns must be initiated within 30 days of the purchase date. This timeframe allows you to thoroughly check the product and decide if it meets your expectations. If you find that it does not, you can reach out to our customer service team, who will guide you on how to proceed with the return. Remember, the item must be in its original condition and include all accessories, packaging, and tags. Refunds will be processed using the original payment method, and it might take 5-7 business days to reflect in your account.
Moreover, certain items are non-returnable for hygiene or nature-of-product reasons. These exceptions will be clearly specified at the time of purchase, so you can make an informed decision. If you received a damaged or defective product, please contact us immediately. We will expedite the return or exchange process to resolve the issue as swiftly as possible. Additionally, return shipping costs may be covered by us if the fault lies with the product or shipping process.
To summarize, our return policy strives to be as customer-friendly and transparent as possible. We want to assure you that every step has been taken to provide you with clear guidelines and support throughout the return process, because your peace of mind is invaluable to us. Thank you for choosing our products, and rest assured that we are committed to offering a seamless shopping experience for you.
